** These requests must go to the Super Admin within your organization. If you still cannot recover your password, then you can send a ticket to the helpdesk and we will escalate to the Admin for Password Reset.Account recovery is not supported on mobile devices or apps. PLEASE NOTE: If a master password is forgotten, LastPass Customer Care has no knowledge of a users Master Password, therefore, it is not possible for. This method does not work on mobile devices. LastPass has always emphasized that if you lose this master password, that’s too bad because they don’t store it and their encryption is so strong that even they can’t help you recover it. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account.
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